News : HIVELAB

HIVELAB trúng thầu dự án xây dựng Nền tảng Đặt chỗ Tích hợp Thế hệ mới cho Seolhaewon 2026.09.18

HIVELAB đã trúng thầu dự án xây dựng nền tảng đặt chỗ tích hợp thế hệ mới của Seolhaewon. Công ty dự kiến sẽ triển khai môi trường dịch vụ kỹ thuật số tích hợp giúp nâng cao đồng thời trải nghiệm đặt chỗ của khách hàng và hiệu quả vận hành.

Vào ngày 10, HIVELAB- doanh nghiệp AI-Tech dựa trên Trải nghiệm Khách hàng Thế hệ mới (CX) cho biết công ty đã trúng thầu dự án xây dựng "Nền tảng Đặt chỗ Tích hợp Thế hệ mới" cho khu nghỉ dưỡng cao cấp Seolhaewon.

Dự án lần này có mục đích kết nối hữu cơ các dịch vụ đặt chỗ và tính năng vận hành đa dạng của Seolhaewon dưới góc nhìn của một nền tảng duy nhất, đồng thời nâng cao môi trường dịch vụ kỹ thuật số để khách hàng có thể sử dụng trải nghiệm đặt chỗ tiện lợi và nhất quán hơn.

HIVELAB dự kiến sẽ tái cấu trúc lại hạ tầng dịch vụ và trải nghiệm người dùng (UX) lấy hành trình đặt chỗ của khách hàng làm trung tâm, đồng thời cải tiến toàn bộ quy trình từ tìm kiếm thông tin cần thiết trong quá trình đặt chỗ đến chọn sản phẩm, đặt chỗ và sử dụng một cách trực quan hơn. Đồng thời, ở góc độ vận hành, công ty cũng xây dựng hệ thống nền tảng tích hợp để có thể quản lý dịch vụ một cách hiệu quả.

Đặc biệt, dựa trên cấu trúc hệ thống có tính mở rộng cao cho phép liên kết ổn định nhiều dịch vụ và sản phẩm đa dạng, HIVELAB có kế hoạch thiết kế để có thể ứng phó linh hoạt với việc bổ sung dịch vụ mới cũng như sự thay đổi của môi trường vận hành trong tương lai. Trọng tâm là tăng cường sức cạnh tranh dịch vụ của Seolhaewon bằng cách xem xét đồng thời tính tiện dụng tại điểm tiếp xúc khách hàng và sự thuận tiện trong quản lý vận hành.

Trong dự án này, HIVELAB sẽ áp dụng toàn diện các năng lực về chiến lược UX, hoạch định dịch vụ, thiết kế và phát triển đã tích lũy qua nhiều dự án xây dựng nền tảng kỹ thuật số ở đa dạng các lĩnh vực công nghiệp. Công ty sẽ tập trung vào việc thiết kế dịch vụ lấy người dùng làm trung tâm và xây dựng nền tảng ổn định, nhằm truyền tải nhất quán trải nghiệm khách hàng mà thương hiệu muốn mang lại trên môi trường số.

Đại diện của HIVELAB chia sẻ: "Dự án lần này mang ý nghĩa vượt xa việc chỉ xây dựng một hệ thống đặt chỗ đơn thuần, đó là hiện thực hóa một nền tảng tích hợp giúp nâng cao đồng thời trải nghiệm của khách hàng và hiệu quả vận hành. Dựa trên năng lực xây dựng dịch vụ kỹ thuật số sẵn có, HIVELAB sẽ tiến hành kiến tạo một môi trường đặt chỗ thế hệ mới, phản ánh trọn vẹn đặc trưng dịch vụ của Seolhaewon cũng như nhu cầu của khách hàng."

Là một agency truyền thông hỗ trợ đổi mới sáng tạo kỹ thuật số với trọng tâm là các giải pháp và nền tảng AI/AX, HIVELAB kết hợp năng lực công nghệ và sáng tạo để hỗ trợ các doanh nghiệp đối tác chuyển đổi số và nâng cao năng lực cạnh tranh kinh doanh, đồng thời tiếp tục mở rộng các trải nghiệm kỹ thuật số đột phá trong nhiều ngành nghề.

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Hivelab
- Seoul
  sales@hivelab.co.kr
- Hanoi
  sales.vn@hivelab.com
- Tokyo
  sales.jp@hivelab.com
Keystone
- Seoul
  keystone@keystonemc.com
- Bangkok
  th_admin@keystonemc.com
- Jakarta
  keystoneinni@keystonemc.com
- Singapore
  sg@keystonemc.com
- Kuala Lumpur
  karen.cheong@keystonemc.com

Previous policy from July 13, 2020, to April 09, 2024	Amended policy from April 10, 2024
1. Collection of Personal Information The following personal information is collected via the web page, paper, phone, fax, etc.	1. Collection of Personal Information (revised) The following personal information is collected via the web page, paper, phone, fax, email, and other electronic method, etc.
2. Use of Collected Personal Information Job candidate’s identification and confirmation, processing employment screening, notification, communication, and references for regular recruiting	2. Use of Collected Personal Information (revised) [Recruiting] Job candidate’s identification and confirmation, processing employment screening, notification, communication, and references for regular recruiting [Project Inquiry or Request] Client identification, inquiry of request confirmation, and communication
3. Personal Information Processing and Period of storage The stored personal information will be destroyed after being kept for one (1) year from the day of consent, or five (5) years if there was an additional consent. However, if the job candidate withdraws the consent and request for destruction, the company destroys the stored personal information without delay.	3. Personal Information Processing and Period of storage (revised) [Recruiting] For job candidates, the stored personal information will be destroyed after being kept for one (1) year from the day of job application, or five (5) years if there is additional consent from the candidate. However, if the job candidate withdraws the consent and requests for destruction, the company destroys the stored personal information without delay. [Project Inquiry or Request] The company retains personal information of a client who makes an inquiry or requests a project for 3 years and destroys the information after the retention period ends.
7. The Users’ Rights and Obligations Users may view and edit his/her personal information and may request for destruction or withdrawal of the information at any time. Please write, call or email and the Privacy Protection Officer will take measures without delay. If any user requests for the revision of personal information, such information shall not be used or provided until the revision is completed. If the wrong information is already provided to the third party, the company will notify them immediately and request a revision. Personal information that was destroyed due to the user’s request is processed as mentioned in “3", and is not allowed to browse or use for other purposes.	7. The Users’ Rights and Obligations (revised) Users may view and edit their personal information and have the rights to transmit the information, request modification or destruction of the information, suspend the processing of the information, or withdraw consent to the processing of the personal information at any time. Provided, under applicable law, that the company may deny a user’s request to suspend processing. In such case, the company shall provide the reason for the denial to the user. Please write, call, or email and the Privacy Protection Officer will take measures without delay. If any user requests for the revision of personal information, such information shall not be used or provided until the revision is completed. If the wrong information is already provided to the third party, the company will notify them immediately and request a revision. For a child under 14 years of age, their legal representatives may view or modify the child's personal information. They may also request to destroy the child's information or suspend processing. Personal information that was destroyed due to the request of users or legal representatives is processed as mentioned in “3. Personal Information Processing and Period of Storage" and is not allowed to be browsed or used for other purposes. Under applicable law, users have the right to deny automatic collection of personal information or to request an explanation for such collection.
9. Privacy Protection Officer and Responsible Department [Privacy Protection Officer and Responsible Department] Chief Officer: Jimin Kim Contact : 82)31-698-3001 Department: Management Support Department email : hivelab_hr@hivelab.co.kr	9. Privacy Protection Officer and Responsible Department (revised) [Privacy Protection Officer and Responsible Department] Privacy Protection Officer: Kim Hyunwoo Contact: 031)698-3001 Department: People Department Email: hivelab_hr@hivelab.co.kr
10. Installation and Operation of Visual Data Processing Devices (newly added in the amended policy)	10. Installation and Operation of Visual Data Processing Devices (newly added) Under applicable law, the company installs and operates visual data processing devices for the following purposes. Safety of facilities and prevention of fire Crime prevention for user’s safety [The Place of Installation, Scope of Photographing, and Number of Devices] Hallway/lounge/server room on the 8th floor of the headquarters office: 5 devices Hallway/lounge/server room on the 9th floor of the headquarters office: 4 devices [Contact Point of the Chief Officer and Staffs with Access] Chief Officer: Kim Hyunwoo (People Department, 031-698-3001) Staff with Access: Song Nakhyeon (General Affairs, 031-698-3001) Staff with Access: Park Jinyoung (General Affairs, 031-698-3001) [The Hours of Photographing, Period and Place of Storage, and Processing] Hours of photographing: 24 hours Storage period: 180 days from the day of photographing (if device storage is at full capacity, visual information is automatically deleted from the oldest one in order) Storage place: server room on each floor Processing: the company records requests for access or destruction of the personal visual information, provision of the information to a third party, and use of the information beyond the purposes it was collected. Once the storage period is expired, the information is permanently destroyed by using secure methods that make the information unrecoverable (shredding or incineration in case of printing). [Access to Personal Visual Information and its Location] How to access: please contact the chief officer in advance and then visit. The location: server room on each floor [Process for a data subject’s Request of Visual Information or Others] If data subjects submit a request to view, destroy, or confirm the existence of their personal visual information, they can do so by contacting the designated contact point. Provided, however, that this applies to personal visual information of the subject being recorded or the information that is clearly necessary for urgent protection of life, body, or property of the subject. The company shall take measures to process the request to view, destroy, or confirm visual information without delay. [Process for Security of Visual Information] To ensure the physical security of personal visual information, the company stores and manages the information in a restricted area that prohibits unauthorized entry. Only a minimum number of authorized personnel are granted to have access to the information. Further, to prevent forgery or tampering, the company records the creation date of information, the purpose of access, the accessing person, and the date of access whenever someone accesses information.

HIVELAB

Privacy Policy

1. Collection of Personal Information

2. Use of Collected Personal Information

3. Personal Information Processing and Period of storage

4. Provision of Personal Information

5. Destruction of Personal Information

6. Securing the Safety of Personal Information

7. The users’ Rights and Obligations

8. Installation, Operation, and Rejection of Tool for the Collection of Personal Information

9. Privacy Protection Officer and Responsible Department

10. Installation and Operation of Visual Data Processing Devices

11. Comparative Table of the Privacy Policy (Enforcement Date: April 10, 2024)