News : HIVELAB

Hivelab nâng cao hoạt động vận hành nội dung số bằng AI và quy trình vận hành tiêu chuẩn hóa 2026.07.06

Hivelab, doanh nghiệp AI-Tech dựa trên nền tảng trải nghiệm khách hàng thế hệ mới (CX), cho biết trong 2 năm qua, công ty đã vận hành nội dung số một cách ổn định dựa trên mối quan hệ đối tác chặt chẽ với khách hàng, đồng thời xây dựng hệ thống vận hành giúp nâng cao cả hiệu quả vận hành lẫn chất lượng trải nghiệm người dùng.

Thay vì mỗi lần đều thiết kế mới từ đầu, Hivelab đã chuyển đổi quy trình thiết kế các thẻ sự kiện được sản xuất lặp lại sang hệ thống sản xuất dựa trên template, giúp xây dựng được một hệ thống sản xuất có thể tái sử dụng. Thông qua đó, Hivelab không chỉ rút ngắn lead time sản xuất mà còn đảm bảo tính nhất quán trong thiết kế nội dung, đồng thời nâng cao năng suất và hiệu quả của toàn bộ hoạt động vận hành.

Ngoài ra, Hivelab cũng đang tích cực ứng dụng AI để nâng cao quy trình sản xuất nội dung. Từ khâu lập kế hoạch nội dung, thiết kế đến kiểm duyệt, Hivelab áp dụng môi trường làm việc dựa trên AI nhằm tối ưu hóa các công việc lặp lại, đồng thời cải thiện cả tốc độ sản xuất lẫn chất lượng đầu ra. Bên cạnh đó, Hivelab đang liên tục phát triển hệ thống vận hành phù hợp với môi trường số không ngừng thay đổi và xu hướng AX (AI Transformation) của khách hàng.

Quy trình hợp tác cũng là một năng lực cạnh tranh cốt lõi của Hivelab. Hivelab quản lý toàn bộ quy trình một cách có hệ thống, từ xác định yêu cầu, sản xuất, kiểm duyệt đến bàn giao, đồng thời vận hành hệ thống hợp tác trong đó tiến độ dự án được chia sẻ chặt chẽ với khách hàng. Thông qua đó, Hivelab có thể nhanh chóng ứng phó với nhiều vấn đề phát sinh trong quá trình vận hành, đồng thời hỗ trợ vận hành quảng cáo và nội dung một cách ổn định.

Đặc biệt, dựa trên đội ngũ thiết kế chuyên môn có mức độ am hiểu cao về dịch vụ và kinh doanh, Hivelab đang sản xuất các trang sự kiện và nội dung số được tối ưu hóa theo đặc trưng của từng thương hiệu. Bên cạnh đó, bằng cách kết hợp môi trường sản xuất dựa trên AI với quy trình vận hành được tiêu chuẩn hóa, Hivelab đang đồng thời nâng cao hiệu quả sản xuất và chất lượng nội dung.

Phương thức vận hành này cũng đang góp phần nâng cao hiệu quả vận hành marketing của khách hàng, đồng thời mang đến trải nghiệm thương hiệu nhất quán.

Đại diện Hivelab cho biết: “Kinh nghiệm hợp tác được tích lũy cùng khách hàng trong 2 năm qua đã trở thành nền tảng cho mối quan hệ đối tác cùng phát triển, vượt ra ngoài phạm vi vận hành đơn thuần.” Đồng thời, người này chia sẻ: “Trong thời gian tới, với vai trò là doanh nghiệp AI-Tech dựa trên nền tảng trải nghiệm khách hàng thế hệ mới (CX), Hivelab sẽ tiếp tục nâng cao dịch vụ dựa trên công nghệ AI và quy trình vận hành có hệ thống, nhằm tăng cường năng lực cạnh tranh số của khách hàng và mang đến trải nghiệm người dùng chất lượng cao hơn.”

Vui lòng tham khảo
Company Brochure
để hiểu rõ hơn về chúng tôi. :-)

COMPANY
BROCHURE

Bạn đã sẵn sàng đồng hành cùng HIVELAB?

Tư vấn dự án Tuyển dụng

CAREER

Hivelab
- Seoul
  sales@hivelab.co.kr
- Hanoi
  sales.vn@hivelab.com
- Tokyo
  sales.jp@hivelab.com
Keystone
- Seoul
  keystone@keystonemc.com
- Bangkok
  th_admin@keystonemc.com
- Jakarta
  keystoneinni@keystonemc.com
- Singapore
  sg@keystonemc.com
- Kuala Lumpur
  karen.cheong@keystonemc.com
Hivelab Studio
- Seoul
  hls001@hivelabstudio.co.kr

Previous policy from July 13, 2020, to April 09, 2024	Amended policy from April 10, 2024
1. Collection of Personal Information The following personal information is collected via the web page, paper, phone, fax, etc.	1. Collection of Personal Information (revised) The following personal information is collected via the web page, paper, phone, fax, email, and other electronic method, etc.
2. Use of Collected Personal Information Job candidate’s identification and confirmation, processing employment screening, notification, communication, and references for regular recruiting	2. Use of Collected Personal Information (revised) [Recruiting] Job candidate’s identification and confirmation, processing employment screening, notification, communication, and references for regular recruiting [Project Inquiry or Request] Client identification, inquiry of request confirmation, and communication
3. Personal Information Processing and Period of storage The stored personal information will be destroyed after being kept for one (1) year from the day of consent, or five (5) years if there was an additional consent. However, if the job candidate withdraws the consent and request for destruction, the company destroys the stored personal information without delay.	3. Personal Information Processing and Period of storage (revised) [Recruiting] For job candidates, the stored personal information will be destroyed after being kept for one (1) year from the day of job application, or five (5) years if there is additional consent from the candidate. However, if the job candidate withdraws the consent and requests for destruction, the company destroys the stored personal information without delay. [Project Inquiry or Request] The company retains personal information of a client who makes an inquiry or requests a project for 3 years and destroys the information after the retention period ends.
7. The Users’ Rights and Obligations Users may view and edit his/her personal information and may request for destruction or withdrawal of the information at any time. Please write, call or email and the Privacy Protection Officer will take measures without delay. If any user requests for the revision of personal information, such information shall not be used or provided until the revision is completed. If the wrong information is already provided to the third party, the company will notify them immediately and request a revision. Personal information that was destroyed due to the user’s request is processed as mentioned in “3", and is not allowed to browse or use for other purposes.	7. The Users’ Rights and Obligations (revised) Users may view and edit their personal information and have the rights to transmit the information, request modification or destruction of the information, suspend the processing of the information, or withdraw consent to the processing of the personal information at any time. Provided, under applicable law, that the company may deny a user’s request to suspend processing. In such case, the company shall provide the reason for the denial to the user. Please write, call, or email and the Privacy Protection Officer will take measures without delay. If any user requests for the revision of personal information, such information shall not be used or provided until the revision is completed. If the wrong information is already provided to the third party, the company will notify them immediately and request a revision. For a child under 14 years of age, their legal representatives may view or modify the child's personal information. They may also request to destroy the child's information or suspend processing. Personal information that was destroyed due to the request of users or legal representatives is processed as mentioned in “3. Personal Information Processing and Period of Storage" and is not allowed to be browsed or used for other purposes. Under applicable law, users have the right to deny automatic collection of personal information or to request an explanation for such collection.
9. Privacy Protection Officer and Responsible Department [Privacy Protection Officer and Responsible Department] Chief Officer: Jimin Kim Contact : 82)31-698-3001 Department: Management Support Department email : hivelab_hr@hivelab.co.kr	9. Privacy Protection Officer and Responsible Department (revised) [Privacy Protection Officer and Responsible Department] Privacy Protection Officer: Kim Hyunwoo Contact: 031)698-3001 Department: People Department Email: hivelab_hr@hivelab.co.kr
10. Installation and Operation of Visual Data Processing Devices (newly added in the amended policy)	10. Installation and Operation of Visual Data Processing Devices (newly added) Under applicable law, the company installs and operates visual data processing devices for the following purposes. Safety of facilities and prevention of fire Crime prevention for user’s safety [The Place of Installation, Scope of Photographing, and Number of Devices] Hallway/lounge/server room on the 8th floor of the headquarters office: 5 devices Hallway/lounge/server room on the 9th floor of the headquarters office: 4 devices [Contact Point of the Chief Officer and Staffs with Access] Chief Officer: Kim Hyunwoo (People Department, 031-698-3001) Staff with Access: Song Nakhyeon (General Affairs, 031-698-3001) Staff with Access: Park Jinyoung (General Affairs, 031-698-3001) [The Hours of Photographing, Period and Place of Storage, and Processing] Hours of photographing: 24 hours Storage period: 180 days from the day of photographing (if device storage is at full capacity, visual information is automatically deleted from the oldest one in order) Storage place: server room on each floor Processing: the company records requests for access or destruction of the personal visual information, provision of the information to a third party, and use of the information beyond the purposes it was collected. Once the storage period is expired, the information is permanently destroyed by using secure methods that make the information unrecoverable (shredding or incineration in case of printing). [Access to Personal Visual Information and its Location] How to access: please contact the chief officer in advance and then visit. The location: server room on each floor [Process for a data subject’s Request of Visual Information or Others] If data subjects submit a request to view, destroy, or confirm the existence of their personal visual information, they can do so by contacting the designated contact point. Provided, however, that this applies to personal visual information of the subject being recorded or the information that is clearly necessary for urgent protection of life, body, or property of the subject. The company shall take measures to process the request to view, destroy, or confirm visual information without delay. [Process for Security of Visual Information] To ensure the physical security of personal visual information, the company stores and manages the information in a restricted area that prohibits unauthorized entry. Only a minimum number of authorized personnel are granted to have access to the information. Further, to prevent forgery or tampering, the company records the creation date of information, the purpose of access, the accessing person, and the date of access whenever someone accesses information.

HIVELAB

Privacy Policy

1. Collection of Personal Information

2. Use of Collected Personal Information

3. Personal Information Processing and Period of storage

4. Provision of Personal Information

5. Destruction of Personal Information

6. Securing the Safety of Personal Information

7. The users’ Rights and Obligations

8. Installation, Operation, and Rejection of Tool for the Collection of Personal Information

9. Privacy Protection Officer and Responsible Department

10. Installation and Operation of Visual Data Processing Devices

11. Comparative Table of the Privacy Policy (Enforcement Date: April 10, 2024)